Frequently Asked Questions
Everything you need to know about bringing Highbury elegance into your home.
What is the standard delivery timeframe for furniture items?
Most of our handcrafted furniture pieces are delivered within 7 to 14 business days. For oversized items requiring White Glove Delivery, please allow up to 21 days for scheduling and transit.
Do you offer assembly services for large furniture?
Yes, we offer a White Glove Delivery service which includes professional assembly, room-of-choice placement, and the removal of all packaging materials for a flat fee.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items in their original condition. Please note that custom-made upholstery and final sale items are not eligible for return unless they arrive damaged.
Are your wood products sustainably sourced?
At Highbury Furnishings, we are committed to sustainability. All our solid wood collections are crafted from FSC-certified timber sourced from responsibly managed forests.
Can I request fabric swatches before purchasing a sofa?
Absolutely. You can order up to five complimentary fabric swatches through our website to ensure the color and texture perfectly match your home's aesthetic.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger purchases.